Membership FAQ

Q: How long does it take for my application to be processed?

A: 5-7 working days from the date of application received by RAV.


Q: How can I pay for membership fees?

A: You can either pay by credit card or through bank transaction. Please make your payment to ‘Restaurant Association of Vietnam.


Q: How can I cancel my membership?

A: You will be asked to submit a written cancellation form to RAV to terminate your membership.


Q: Will I get a refund if I cancel my membership before it expires?

A: No. There will be no refund of any kind once the payment is made to the Association.


Q: Will I and my company receive any types of certification once I complete the membership program?

A: Yes. Upon the completion of the program, you will receive Certification of Swiss Operation Excellence.


Q: What are The Lotus Service fees?

A: The entire The Lotus rating and ranking service are free for all the RAV members.


Q: Do I need to be a member to receive services from RAV?

A: No. If you do not wish to be a member of RAV, you can still apply for all the services of RAV seperately.


Q: Can I pay for the program in monthly installments?

A: We ask for all membership dues to be paid upon joining.