About RAV Training

Our training programs provide learners with both theoretical and practical knowledge through well-designed and realistic curricula. Each module is taught by experts in  the catering industry, hence, learners will always be updated with most recent information of the field. Below are 7 concentration courses that we provide.

Gold Service

The service industry is all about its personnel. Gold service program provides knowledge, toolkit, and practical techniques for staff to “go for the gold” when it comes to providing services to customers. This helps to satisfy consumers’ need and demand as well as deliver a unique and memorable dining experience. Some topics in this course are:
– Delivering Exceptional Customer Service
– Standard Operating Procedure (SOP)
– Effective Problem Solving and Complaint Resolution
– Delivering Effective Communication
– The Art of Upselling and Cross Selling

Restaurant Revenue Manager

Restaurant Revenue Manager provides knowledge and practical methods of how to maximize foodservice establishments’ profits by focusing on effective revenue management. The program also addresses common mistakes as well as suggestions for improvement in managing revenue. Some topics in this course are:
– Forecasting Revenue to Predict Demand
– Utilizing Financial Statements Effectively
– E-commerce and Online Distribution
– Market Segmentation and Price Optimization
– Price Sensitivity and Effective Pricing Strategy

Branding and Marketing

Branding and Marketing addresses crucial factors in restaurant branding and marketing such as planning and implementing strategies to attract more consumers. Moreover, the program also covers the latest trends of the industry and how to utilize them to further promote the establishment. Some topics in this course are:
– E-commerce and Online Distribution
– Market Segmentation and Price Optimization
– Evaluating Business and Customer Factors Affecting Marketing Strategies for Services
– Managing the Brand through Social Media
– Millennial and Generation Z Insight: Targeting the Smart Consumers
– Content Marketing for Hospitality
– Social Media and Marketplace

Restaurant Supervisor

Restaurant Supervisor provides knowledge for senior staff to further enhance their knowledge and skills in leading and supervising as well as encouraging and motivating employees. Some topics in this course are:
– Effective Problem Solving and Complaint Resolution
– Delivering Effective Communication
– Powerful Leadership: Leading with Credibility
– Maximizing Employee Performance
– Motivation and Team Building: Leading across Cultures

Train the Trainer

Train the trainer provides both theoretical and practical knowledge for participants who are trainers in order to deliver a successful training program. Moreover, the program also illustrates and compares different methods of training such as coaching, group training, one-on-one training, etc. Some topics in this course are:
– Effective Problem Solving and Complaint Resolution
– Delivering Effective Communication
– Motivation and Team Building: Leading across Cultures
– Group Training versus One-on-one Training
– Coaching Skills for Leaders

Restaurant Manager

Restaurant Manager provides in-depth knowledge about strategic planning, decision making, leadership, and pricing strategies for managers to optimize and maximize their establishment operational performance. Some topics in this course are:
– The Art of Strategic Decision Making
– Powerful Leadership: Leading with Credibility
– Maximizing Employee Performance
– Price Sensitivity and Effective Pricing Strategy
– Risk and Return: Smart Capital Investment Decisions

Restaurant Financial Manager

Restaurant Financial Manager provides essential skills for leaders and managers to comprehend the language of finance as well as financial strategies. The program also addresses important skills for financial managers to predict demand through revenue forecast as well as evaluate capital investment decisions. Some topics in this course are:
– Price Sensitivity and Effective Pricing Strategy
– Risk and Return: Smart Capital Investment Decisions
– Forecasting Revenue to Predict Demand
– Utilizing Financial Statements Effectively
– Using Ratio Analysis to Evaluate Financial Performance